Privacy policy

Elunara is responsible for the personal information described here. You can reach us at support@elunarajewels.com.

We collect only what we need to serve you:

• Details you give us — your name, email address, phone number, billing and delivery addresses, and anything you write to us, for example through our contact form.
• Order details — the pieces you buy, the options you choose (such as size or engraving) and your order history.
• Payment details — handled by our payment providers. We do not store your full card number.
• Browsing information — such as your device, browser, the pages you view and how you arrived at our site, collected through cookies and similar technologies.

• to make, deliver and support your order, including returns and resizing;
• to answer your questions and keep you informed about your order;
• to run, secure and improve our website;
• to send you news about Elunara, only if you have agreed to receive it;
• to meet our legal, tax and accounting obligations.

We use cookies to keep your bag and wishlist working, to remember your preferences and to understand how our site is used. You can block or delete cookies in your browser settings, though some parts of the site may not work as well without them.

We share information only with the companies that help us run Elunara — our e-commerce platform, payment providers, delivery carriers, and email and analytics services — and only for the purposes above. We do not sell your personal information.

We may also disclose information when the law requires it, or to protect our customers, our business or others from fraud.

If you sign up for news from Elunara, you can unsubscribe at any time using the link in any email, or by writing to us. Messages about your orders are sent whatever your marketing choices, because they are part of your purchase.

We keep your information for as long as you have an account or an open order with us, and afterwards for as long as we need it for warranty, accounting, tax or legal purposes.

We use reasonable technical and organisational measures to protect your information. No website can be completely secure, but we work to keep your details protected and limit who can see them.

You can ask us for a copy of the personal information we hold about you, ask us to correct or delete it, or object to how we use it. Depending on where you live — for example, in California — you may have further rights under local law. Write to support@elunarajewels.com and we will respond within the time the law allows.

Our website is not intended for children under 16, and we do not knowingly collect their personal information.

We may update this policy from time to time. The date at the top shows when it last changed.

Questions about your privacy are welcome. Write to support@elunarajewels.com.